Lloyds took a big hit in first quarter for PPI payments, the mis-selling of payment protection insurance. The other banks did the same and Santander took a hit this quarter.
The issue is that PPI is an insurance that is meant to cover loan repayments if the borrower becomes ill or loses their job. The banks all sold these policies as part of making loans, but often bundled them in as part of the package without explaining to the borrower what they were doing. As a result, many of the policies sold by the banks were mis-sold, with customers unaware they had purchased and were paying for an insurance policy on top of their mortgage or loan.
The issue became a hot potato and, in April, the banking industry lost its High Court challenge to new rules on the sales of PPI that require them to review all of their past sales to see if their customers have a claim for mis-selling, whether or not they have actually complained.
This not only resulted in the banks making these huge provisions - one bank tells me that one in four of their PPI complaints come from customers who didn't even have a loan with them - but the vultures appeared fast.